Return and refund policy


 Cancellation of order

 If you bought the Goods as a Consumer, you may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.

 If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.

 If you cancel after we have despatched the Goods, we will refund the price of the goods only.

 Cancel your order is not available if the Goods are:

    completed and framed embroidered pictures.

 If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them at you risk and cost. We cannot refund your money if the Goods have been used, worn or damaged.

 You are responsible for the cost of returning them.

 To assist us in identifying your Goods on receipt by us, we ask you to e-mail us justartstitch@gmail.com for a returns reference to be placed below our address / returns label.

 We will refund your money within 30 days.

 This paragraph does not affect your rights in the event that the Goods are faulty.

 Goods returned

 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:

    exactly what is the fault;
    the date, if relevant, when the fault became apparent;
    when and how you discovered the fault;
    how the fault affected your use of the Goods;

 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:

 You must tell us by email message to justartstitch@gmail.com that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

 The Goods must be returned to us as soon as any defect is discovered.

 Goods should be returned:

    in the original unopened package;
    securely wrapped;
    with a filled out Just Art Stitch Returned Goods Form and a copy of the original invoice or receipt;
    at your risk and cost.

  Any returns that are damaged when we receive them will not be eligible for a refund. Also, we are not responsible for any items that are returned to us in error